Terms & Conditions

These terms form a binding agreement between you (you, your) and XSCAPE Pressure & Lawn Management (ABN 20 718 194 132) (XSCAPE, we, us, our) for the supply of pressure washing, lawn care, garden maintenance, exterior cleaning, rubbish removal and related property-care services in New South Wales.

By signing up online, requesting a quote, accepting a quote, or allowing us to attend your property, you agree to these terms. Effective 28 April 2026. These terms are governed by the laws of New South Wales, Australia.

• ACL means the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).
• Plan means a recurring subscription package (e.g. Quick Reset, Full Revival) selected by you.
• Site Visit means an attendance by our crew at your property to perform services.
• Property means the residential or commercial address you provide at signup or in a quote request.
• Sizing Guide means our published property tier guide at /sizing-guide.

When you sign up for a Plan, we securely store your payment card with our payment processor, Stripe Payments Australia Pty Ltd. We do not store full card numbers ourselves. We do not charge your card at signup.

Your first charge occurs only after the first Site Visit, once we have confirmed your Plan and property tier (see clause 4). By providing your card details, you authorise us to debit recurring charges to that card in accordance with these terms until you cancel.

All prices displayed on our website, in quotes, and on invoices are in Australian dollars (AUD) and are inclusive of GSTat the prevailing rate. Where a price is shown as “from $X” the final price will be confirmed in writing before the first charge. Government-imposed levies, parking, tipping fees or access charges that are unavoidable for your job will be itemised and disclosed before they are incurred.

You declare your property size (Small / Medium / Large) at signup. We confirm this during the first Site Visit against our published sizing guide. If your property exceeds the declared size, we will adjust you to the correct tier and notify you in writing before the first charge is processed.

You may cancel within 7 days of that notification at no cost. If you do not cancel within that window, you authorise us to charge the corrected tier from your first billing cycle onwards.

Your first billing cycle begins on the date of your first confirmed Site Visit and recurs monthly from that date until you cancel. Each cycle is charged in advance.

If a payment is declined, we will retry the charge up to three times over seven days and notify you by email and SMS. We may suspend services until payment is received. Bank fees passed on to us as a result of dishonoured or chargeback transactions may be added to your next invoice. We do not charge dishonour fees in excess of our actual cost.

You can view, update or cancel your subscription anytime from your billing page.

We aim to schedule your first Site Visit within 2 business hours of signup (Mon–Sat, 7am–6pm AEST). Service cadence after that depends on your Plan and seasonal conditions, and is shown on your account schedule.

Visits may be rescheduled by us due to weather (rain, storms, code red fire-danger days, water restrictions or extreme heat), site access issues, or other circumstances beyond our reasonable control. We will notify you and propose the next available slot. Rescheduling for these reasons does not entitle you to a refund.

You agree to:

• provide safe and lawful access to the property on the scheduled date (including unlocking gates, restraining pets, and disclosing any known hazards such as asbestos, lead-based paint pre-1970, brittle roofing, loose tiles, electrical risks or unstable surfaces);
• make available a working external water supply and standard 230 V power outlet within reasonable reach of the work area;
• move or secure fragile, valuable or perishable items away from the work area before our crew arrives;
• ensure that you are the owner or authorised occupier of the property, and that you have permission from the owner (and any body corporate or strata, if applicable) to engage the services.

If we cannot safely or lawfully perform the services on arrival because of access, safety or undisclosed hazards, we may reschedule and charge a callout fee equal to 50% of the visit price to cover travel and crew time. We will tell you before charging.

Pressure washing, soft washing and outdoor cleaning carry inherent risks to certain surfaces. By engaging us you acknowledge that:

• painted, rendered, stained or sealed surfaces, soft timbers, old mortar, fragile roof tiles, lead-based paint (common pre-1970), unsealed sandstone and degraded coatings can lift, fade, chip or wear during cleaning regardless of operator skill;
• we will use the lowest pressure and least aggressive method reasonably suitable for each surface, but we cannot guarantee outcomes on surfaces with hidden defects or end-of-life coatings;
• we document existing surface condition with photographs at the start of each visit. To the extent permitted by law (and subject to clause 12), we are not liable for damage to surfaces that were already failing, defective, or unsuitable for cleaning at the time we attended, where you did not disclose the condition and it was not reasonably apparent on inspection.

You must report any concerns about damage caused by our work within 48 hours of the Site Visit so we can inspect and put things right. This timeframe does not affect your non-excludable rights under the ACL (clause 12).

No lock-in contracts. You can cancel or pause your subscription at any time from your billing page.

• If you cancel before your first Site Visit, your card is never charged and no fees apply.
• If you cancel mid-cycle, services continue to the end of the period you have paid for. We do not pro-rata refund unused days, except where required by the ACL or other applicable law.
• If we have already incurred unavoidable third-party costs for a scheduled visit (e.g. tip fees, bin hire) we may retain those costs from any refund issued.
• Refunds, where due, are returned to the original payment method within 10 business days.

If you're not satisfied with the standard of work, tell us within 7 daysof the Site Visit. If the issue results from our workmanship, we'll return and put it right at no extra charge. If we agree we can't fix it on a return visit, we'll discuss a fair refund or credit.

Complaints can be raised via our contact page or by email to xscapelawnandpressure@gmail.com. We aim to acknowledge complaints within 2 business days and resolve them within 14 days. Unresolved complaints can be escalated to NSW Fair Trading (fairtrading.nsw.gov.au).

Our services come with guarantees that cannot be excluded under the Australian Consumer Law — including guarantees that services will be supplied with due care and skill, be fit for the purpose you make known to us, and be supplied within a reasonable time. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the ACL or any other Commonwealth, State or Territory law that cannot lawfully be excluded.

If a service we supply is not of a kind ordinarily acquired for personal, domestic or household use, our liability for failure to comply with a consumer guarantee is, to the extent permitted by section 64A of the ACL, limited at our option to re-supplying the service or paying the cost of having the service re-supplied.

We hold $10 million public & products liability insurance covering the services we provide, underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL 239687) under policy number AUBP019915. A current Certificate of Currency is available on request.

To the maximum extent permitted by law and subject to clause 12:

• our total aggregate liability to you in connection with the services in any 12-month period is capped at the total amount paid by you to us in the preceding 12 months, or AU$5,000, whichever is higher;
• we are not liable for any indirect, consequential, special or economic loss, loss of profit, loss of business opportunity, or loss of data, however arising;
• we are not liable for damage that results from pre-existing defects, undisclosed hazards, third-party works, acts or omissions of you or your invitees, or events of force majeure (clause 16).

Each limitation is a separate provision. The ACL prevails to the extent of any inconsistency.

We take before-and-after photos of the work areas for quality control, invoicing and our portfolio. Where photos may identify your property externally (e.g. street view, house number), we will not publish them publicly without your written consent. You can opt out of any marketing use of photos by emailing xscapelawnandpressure@gmail.com. Internal operational photos (used for our records) may still be retained.

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. See our Privacy Policy for full details. By providing your contact details and consenting at signup, you agree to receive transactional messages (booking confirmations, invoices, reminders) and, where you have opted in, marketing messages from us in accordance with the Spam Act 2003 (Cth). You can unsubscribe from marketing at any time.

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including severe weather, fire, flood, bushfire, government direction, water restrictions, pandemic, strike, civil disturbance, supply-chain failure or utility outage. The affected party will use reasonable efforts to resume performance as soon as practicable.

We may suspend or terminate your subscription on written notice if you materially breach these terms (including non-payment after the retry process in clause 6, abusive conduct toward our crew, or providing false information). Where reasonable, we will give you a chance to remedy the breach first. Termination does not affect rights or obligations accrued before termination.

We may update these terms from time to time. We will give active subscribers at least 14 days' notice by email of any change that materially affects your rights or obligations. If you do not accept the change, you may cancel your subscription before the change takes effect at no cost. Continued use of the service after the change takes effect constitutes acceptance.

• Severability: if any clause is unenforceable, it is severed and the remaining clauses continue in force.
• Entire agreement: these terms, together with any quote, sizing confirmation and our Privacy Policy, form the whole agreement and supersede prior representations.
• Assignment: you may not assign your rights without our written consent. We may assign our rights to a successor business on written notice to you.
• Waiver: failure to enforce a right is not a waiver of that right.
• Notices: notices to you are sent to the email address on your account; notices to us go to xscapelawnandpressure@gmail.com.

These terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts and tribunals of New South Wales (including the NSW Civil and Administrative Tribunal, where it has jurisdiction).

Questions about these terms? Head to our contact page, call 0487 065 031 or email xscapelawnandpressure@gmail.com. XSCAPE Pressure & Lawn Management — ABN 20 718 194 132, Fairfield NSW 2165.